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Technical support is free although we generally do not provide technical support by telephone. All technical support will be handled promptly via email.

When sending attachments via e-mail (screenshots, data files, etc.), please use a ZIP utility to compress the attached files.

Please be as specific as possible. Get right to the point. List any error messages. Make sure you ALWAYS provide us with the info that we would need to test the problem.

List specific window names and/or error messages where applicable. Remember, we are here to help... and we are totally dedicated to assisting you... BUT, we cannot guess what the problem is... so, please provide us with all the details... and we will GLADLY help you as best we can!